Elements and Performance Criteria
- Plan the strategies for structured troubleshooting and monitoring of enterprise networks
- Develop strategies to monitor and manage an enterprise network to ensure availability and performance standard
- Conduct equipment and skills audits as required
- Evaluate the business value of service level agreements (SLAs), formal maintenance plans and monitoring procedures against best practices for maintenance and fault procedures
- Assign functional responsibilities to stakeholders according to the maintenance plan
- Select and use appropriate network fault management tools and monitor and improve network performance
- Manage and monitor structured troubleshooting strategies for complex enterprise networks
- Implement structured network maintenance management processes and procedures in line with enterprise design plans and policies for ensuring high network reliability
- Undertake risk assessment evaluation and rank threats for minimal impact
- Develop and implement disaster recovery strategies for reliable contingencies and business continuity in a complex routing environment
- Measure and analyse performance against an agreed baseline
- Conduct structured network
- troubleshooting strategies
- Analyse and troubleshoot layer 2 and 3 switch configuration to ensure the availability and resilience of a switched environment
- Implement effective control of broadcast and multicast traffic in a switched environment
- Analyse and troubleshoot scalable network layer connectivity with routing data structures and routing functions
- Analyse and troubleshoot enterprise intra and internetwork routing protocols, architectures and processes
- Analyse and troubleshoot route redistribution operations in inter-autonomous system routing architectures and processes
- Test and manage internet protocol version 6 (IPv6) and version 4 (IPv4) addressing schema and verify internal and external internet protocol (IP) address translation standards
- Analyse and troubleshoot communication filtering techniques, automated address allocation systems and IPv6 operational issues in the context of enterprise routing protocols
- Analyse and troubleshoot wireless network configuration issues
- Analyse and resolve network performance issues in an integrated voice or video network